Terms of use

Acceptance of terms
By accessing and using this website and the services available via it, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using this website’s particular services, you shall be subject to any posted guidelines or rules applicable to such services, which may be posted and modified from time to time. All such guidelines or rules are hereby incorporated by reference into the Terms of Use (TOU).

ANY PARTICIPATION IN THIS SITE WILL CONSTITUTE ACCEPTANCE OF THIS AGREEMENT. IF YOU DO NOT AGREE TO ABIDE BY THE ABOVE, PLEASE DO NOT USE THIS SITE.

Parties
You are contracting for services with Stickybeak.

Survey respondent prize draws
We run a monthly prize draw for the equivalent of NZ$200.
Survey respondents who who opted to be part of the prize draw (and provided contact details) are included.
Winners are notified by email and will be asked for their preferred method of payment.Winners who do not reply within seven days of being contacted will forfeit the prize and a new winner will be drawn.
Winners may have their first name, photo, and quotes used on the Stickybeak website.

If you would like your contact details removed from the prize draw, you can contact us directly at: info@stickybeak.co.

Poor response rates
Any survey in progress may be suspended or cancelled if Stickybeak determines it receives a lower response rate than average after it has been launched. Low response rates can indicate a problem with the design of your survey and we will ideally provide you with tips on how to update it to improve response rates.

Political Polling
Currently Stickybeak is not recommended for use as an official political polling platform. We work with partner companies for political research work when appropriate. If you’d like to discuss this you can contact us on support@stickybeak.co

‍Fees
You agree to pay the stated prices for the various services offered via the Stickybeak website. Where you are paying by credit card, you must be authorised to use that card, and the details you provide must be correct. Fees paid are non-refundable.

When you upgrade your account you will gain access to new functionality immediately and you will be charged the price difference between your current plan and the plan from which you are upgrading. This new subscription tier will be billed on a recurring basis until cancelled. There is no prorating for downgrades during a billing cycle.

Subscriptions
Some Stickybeak services are provided on a subscription basis, and billed monthly or annually - this period is typically referred to as your “billing cycle”. Your subscription will automatically renew at the end of each billing cycle unless cancelled prior. If cancelled prior, your subscription will still continue until the end of your existing billing cycle.

Enterprise customers
Some customers will choose to enter into an “Enterprise” arrangement with Stickybeak. While the standard terms of use of the platform remain applicable to these customers they will instead be billed at a pre-arranged sum, detailed in a separate contract for services. This agreement will specify the length of agreement, cost to them, support hours to which they are entitled, and list all services provided under the enterprise arrangement.

Price changes
Stickybeak is permitted to alter prices on all services and offerings. Any changes will apply only to new subscriptions and prices accepted at the time of subscription purchase will remain until the end of the billing cycle. Changes to prices will be notified to users in advance of billing where relevant.

Privacy
Please see our Privacy Policy.

Security
Stickybeak will store and process data in accordance with industry standards. In the unlikely event of a security breach we will notify you within 72 hours of becoming aware of it.

The limits of our liability
Stickybeak and anyone connected to it, is not liable for any direct or indirect damage, loss, harm, or disadvantage resulting from the use of, reliance on, or in connection to, our services, outputs, or website.

Services are provided “as is”, and as such, neither Stickybeak, nor anyone connected to us, is liable or otherwise responsible for the reliability, accuracy, usefulness, or availability of any information transmitted or made available, and shall not be responsible or liable for any error or omissions in that information.

Results provided via our services are not intended to be a substitute for robust academic research. While we have confidence in our methodologies as a way to provide quick, affordable, indicative answers to questions, we do not have full control over the survey design, form of the questions asked, specification of the respondent sample, nor the interpretation of the results arising. For all of these reasons we accept no responsibility for results or actions arising from results - reliance is at your own risk.

We will do our best to keep the site up, but we are not responsible for website and service outages.

Stickybeak has no obligation to monitor or review content being published on our platform but we will undertake reasonable efforts to ensure that these Terms of Use are being complied with. This includes publicising these Terms prominently on the site at the sign-up stage, and acting promptly on notice of potential violation.

In the event of any award of liability, that amount is not to exceed the charges incurred by the user in the past 12 months’ use of the platform, or US$500, whichever is the smaller.

Survey timing
We understand that some of the work conducted on the Stickybeak platform will be time-dependent. Please leave plenty of time for your survey to run. We are not responsible for the speed at which your survey is answered. Surveys that do not complete when expected will still incur full charges. If you’d like to discuss any of this or a related issue please contact:support@stickybeak.co

‍Intellectual property
Title to, and all intellectual property rights in the service we offer, our website, and any documentation relating to our services, remain the property of Stickybeak.

You must have appropriate rights to any intellectual property published via the Stickbeak platform.

If you believe that your or someone else’s intellectual property rights have been infringed upon please contact us immediately at: support@stickybeak.co

You retain the ownership rights over content you publish via the Stickybeak platform.

Data use
You grant Stickybeak full rights to use your data collected via the platform in the ways required to provide our services to you. This includes, but is not limited to things like: copying, transmitting, storing, and backing-up data.

Your data, title, and intellectual property in them remains yours, but access to data stored with us is contingent on payment of the appropriate subscription fees.

You must maintain copies of all data inputted into the Stickybeak platform, and copies of the results of your surveys. We take every effort to avoid data loss but make no guarantees. We expressly exclude liability for any loss of data no matter how it is caused.

Identification
By using the platform you grant Stickybeak permission to name you, or the organization on whose behalf you are acting, and/or to display relevant logo(s) in the public communication of our clients and users. We will let you know prior to doing so.

Your obligations
You will keep your password secure. You’re responsible for all of your account activity. If you become aware of unauthorised access to your account, please notify us immediately:support@stickybeak.co

You will not share your account with others. The limit is one individual per account.

User requirements
You, or the entity on whose authority you are acting, must be able to legally enter a contract with Stickybeak. If that’s not possible, you’re not permitted to use Stickybeak services.

You must be over 18 years of age. By using the services you represent that you are over 18 years of age.

Non-permitted uses of the platform
You will not spam users. Where you are using the Stickybeak platform to send email invitations to potential respondents you must already have the permission of those people to contact them.

You will not post objectionable content.

You will not include images in surveys that are likely to disturb users. This includes, but is not limited to, depictions of violence and pornography.

You will not knowingly survey minors. This generally means users who are under the age of 13 (though this is higher in some countries and territories).

You will not promote violence, self-harm, engage in hate speech, or bully others.

You will not collect credit card numbers, social security numbers, or passwords or similar sensitive information.

You will ensure that your use of the Stickybeak platform constitutes legal use in the area in which you are operating. Criminal use is prohibited.

Breach
If you breach the terms of use, Stickybeak may terminate your survey and/or your account immediately. You will still be liable for outstanding charges on your survey and/or account. Stickybeak is not obligated to issue a refund (or refunds) where these Terms of Use have been breached.

Termination
You may terminate your Stickybeak account at any time. You will still be billed for the remaining period of your billing cycle.

In cases other than a breach of these Terms of Use, Stickybeak may terminate your account for any reason at any time as long as we give you 30 days’ notice. This is to give you enough time to export whatever data you may require from the platform. Where Stickybeak terminates your account in this way we will refund you the pro rata outstanding amount within your billing cycle.

Reporting policy violations
If you believe that these Terms of Use have been violated, please get in touch and provide details to: support@stickybeak.co

‍Changes to Terms of Use
From time to time Stickybeak may update these Terms of Use. If changes are material (as determined solely by us), we will notify all registered account holders via the email address currently associated with their account. Continuing to use our services past the time at which they are communicated constitutes agreement with the updated Terms of Use.

Changes to services
We may add, change, or remove functionality from the Stickybeak platform from time to time. We are not required to give prior notice. If such changes materially limit your access to data you have already collected, we’ll give you advance notice such that you can export the relevant data.

Questions
We love to chat. Get in touch any time: support@stickybeak.co